Privacy Policy

Dignity and privacy sit at the heart of good care. This policy explains what personal information LAFOEL NURSING PC collects through this website, why, and the choices you have. It covers the website, the text-only Ask us assistant and the separate browser call assistant; information shared during actual care services is handled under the separate arrangements we agree with you. Our company address is 8605 Santa Monica Blvd #611629, West Hollywood, CA 90069.

• Contact details — your name and an email address and/or phone number, entered before you start Ask us or confirmed during a browser call.
• Your messages — what you type to the assistant, so it can answer and so our team understands your enquiry.
• Voice audio — only if you choose to start a call (see “Voice calls” below).
• Basic technical data — such as server logs (IP address, browser type, time of request) that our hosting creates to keep the site secure and working.

Please avoid sharing detailed health information through the website. We will discuss care needs with you directly.

• To respond to your care enquiry and follow up by the email or phone number you provided.
• To answer questions about our services through Ask us.
• To keep the website secure, prevent misuse and fix problems.

We do not use your details for unrelated marketing, and we never sell them.

The Discuss Your Care Needs button opens a separate voice assistant in your browser. Starting a call requires microphone permission. While the call is active, your audio is sent through our server to Deepgram to process your speech and generate spoken replies. Morgan may ask for your name, callback number, preferred consultation time and optional email address. We ask you to confirm the email address and agree to booking updates before saving it. With your separate permission, we send one thank-you email about 30 minutes after a call ends if you have not made a booking request. You can decline email and continue the conversation. Requests, email preferences and call activity are available to authorised staff; the conversation shown in the call dialog is cleared when you close it. Our provider keys stay on our server and are never exposed in your browser.

When you confirm your name and email or phone, those details can also be remembered in this browser for Ask us. Starting a later call sends the remembered contact details through our server to Deepgram as unverified context, so Morgan can briefly confirm them instead of asking you to enter them again. Remembering details does not give permission for email or other follow-up.

Voice is optional. You can end the call or revoke microphone access at any time. Ask us, at the bottom right, accepts typed messages and suggested questions only and does not use your microphone.

This website does not use advertising trackers, third-party analytics or marketing cookies. Any data stored in your browser is limited to what is strictly needed for the site to work.

Your information is accessed by the LAFOEL team handling your enquiry and by service providers we rely on to run the site — for example hosting, database, speech-processing and email-delivery providers — who process it on our behalf and only for that purpose.

We may also disclose information where required by law. We do not sell, rent or trade enquiry details.

Your confirmed name and email and/or phone are remembered on this website in this browser until you clear them. This lets you move between calls and Ask us without repeating your details. Other tabs on this website share the remembered profile; another browser or device starts fresh. Only contact details and submission references are remembered, not the conversation. Choose Edit details in Ask us to correct them or Not you? to forget them in this browser. Clearing browser data also removes them. Private browsing and browser restrictions may prevent them from being kept. Forgetting browser details does not delete enquiries or requests already saved with our team.

We keep enquiry details only as long as needed to respond and follow up, or for as long as you remain in conversation with us about care. Information no longer needed is deleted or anonymised. You can ask us to delete your enquiry at any time.

We use reasonable technical and organisational safeguards, including encrypted connections, server-side handling of provider keys and restricted access to enquiry records. No online service is perfectly secure, but we take protecting your information seriously.

Depending on where you live — including under Ghana’s Data Protection Act, 2012 (Act 843) — you may have the right to:

• ask what personal information we hold about you;
• ask us to correct information that is inaccurate;
• ask us to delete your information or stop contacting you;
• object to how we use it, or withdraw consent you have given;
• complain to the relevant data protection authority (in Ghana, the Data Protection Commission).

We will respond to requests within a reasonable time and may need to confirm your identity first.

This website is intended for adults arranging care for themselves or a loved one. We do not knowingly collect information directly from children.

We will update this policy if our website or practices change, and revise the “last updated” date above.

To make a request or ask a question, open Ask us on any page, leave your name and an email or phone number, and mention “privacy”.

LAFOEL NURSING PC
8605 Santa Monica Blvd #611629
West Hollywood, CA 90069

LAFOEL NURSING PC is available 24 hours a day, 7 days a week (Pacific Time). This does not confirm a caregiver, a start time, or a booked visit.

A public phone number is not listed. A dedicated privacy email is not listed yet: [Privacy email to be published].